How do I know who has paid me and when?

Parents can assign a reference to each payment they make to your bank account. This will appear on the remittance advice along with the parent’s name.

You will receive a remittance advice for each payment made to your bank account. This will show the date, who has paid you and a reference or code if you have requested one to be used. You will also have full access to online statements in your online account. This option will allow you to track all payments and provides the full history of the vouchers you have redeemed.

You should be able to see all payments in the statement, however if you cannot find what you are looking for, please contact our Customer Care team by clicking 'can't find what you're looking for?' above and raising a query.